Common queries answered
Frequently asked Questions
We aim to process your order the same day but please be aware that we are unble to send your order on Saturday afternoons or Sunday / Bank Holidays. If you require a 24 hour delivery then please use the Royal Mail 24 option – cut-off times are 3pm (Monday to Friday). Royal Mail are very relaiable and over 98% of parcels sent are received within the specified timeframe.
We offer a 14 day no quibble exchange or refund policy from the recipt of your order. The buyer is responsible for returning any unwanted items. Replacements are send back upon receipt and refunds will take 3-5 days to process.
If you have an account then you can change your shipping address but the easiest and quickest way is to contact us directly
Tracking information will be emailed to you as soon as your order has been received by Royal Mail
Contact details are detailed on this page
Please contact us immediately and we will change the delivery address for you
We only ship to the domestic UK market
If there is a supply issue and the order needs to be split then we will contact you